AI use cases in this year’s World Cup, the future of customer experience using AI/ML, a new benchmark for LLMs, and upcoming conferences where you can find the Arthur team.
AI and the Future of Customer Experience
IDC predicts in its newest report that by 2026, 45% of the world’s largest companies will use AI/ML to improve and transform their customer experience.
Specifically, these companies will use AI/ML to nudge customers into unfamiliar and novel experiences that simultaneously improve brand loyalty and sentiment metrics as well as provide fresh revenue and brand upselling potential.
“Customer-centric business resilience will require enterprises to move beyond transactional-level experiences and tie business outcomes to relationship-based experiences that will be fulfilled by delivering customer value and trusted customer outcomes,” says the report.
Interested in hearing more about companies leveraging AI to provide better solutions and services for their customers? Our CEO, Adam Wenchel, will be speaking on a panel about this next Wednesday at the AI Summit New York along with executives from BNY Mellon, Morgan Stanley, and ElectrifAi. If you’ll be at the conference, we’d love for you to join!
CICERO: An AI Agent That Negotiates, Persuades, and Cooperates with People
Meta AI has created CICERO, the first AI to achieve human-level performance in the popular strategy game Diplomacy. The key to this achievement was developing new techniques at the intersection of two completely different areas of AI research: strategic reasoning and natural language processing.
The 2022 FIFA World Cup is using AI technologies to improve the soccer tournament for players, referees, and fans. These include video assistant referees, motion sensors that report the location data of the ball 500 times per second, and prediction of crowd patterns to prevent possible stampedes.
Stanford Debuts First AI Benchmark to Help Understand LLMs
Large language models have particularly captivated the AI community, but there haven’t been any standardized evaluation benchmarks for them. In response to that, Stanford recently launched HELM: the first benchmarking project aimed at improving the transparency of language models and the broader category of foundation models.
Our ML R&D team is thrilled to be attending NeurIPS again this year! The team is currently in New Orleans, LA and will be participating in the conference through Friday, December 9th. Click the link below to learn about the papers we’ll be presenting and events we’ll be hosting.
Next Wednesday and Thursday, we’ll be at the AI Summit in New York City! Check out the presentations being given by our CEO Adam Wenchel and Sales Engineer Terry Sun, and meet the rest of the team at the link below.
Our co-founder and Chief Scientist, John Dickerson, sat down with Keith Cline of VentureFizz to discuss the pulse of innovation in academia, his research, the career path that led him to Arthur, and our mission to make AI more transparent. Give it a listen!
Want to work with curious, hardworking, collaborative folks who are passionate aboutmaking a positive impact through AI? Below are some of the roles we’re hiring for. To check out all open positions, click on the Open Jobs button below.